Small and midsize manufacturers

At a midsize manufacturer, the owner or production manager is also the maintenance manager. When a machine goes down, there's no department to diagnose it: just a stopped line and someone on the phone looking for help.

For these clients, we make two commitments: a response by the next business day, and an estimate that separates what has to be done now from what can wait until the end of the month.

We also leave behind, at no extra cost, a basic maintenance plan for the equipment we worked on: what to check, how often and which spare is worth keeping on hand.